COVID 19 FAQ

How do we enter?
Through the front gate, signing in and paying at the front kiosk.

Do I need to check in at the kiosk?
Yes, as per COVID requirements we are required to take your contact details. There will only be stored for 56 days then destroyed. We are required to keep contact details every person attending the facility.

To make this process as simple as possible we have an account with Eva . We will have a QR code on display at the front gate which you can use your device to sign in. Don't worry we'll also have manual sign in if you'd prefer.

How can I pay?
Cashless is the preference. We have EFTPOS facilities available but cash can be used if no alternative available (we have plenty of hand sanitiser available)

Where can I wash or sanitise my hands?
Hand washing facilities are in the bathrooms and hand sanitiser at various stations around the complex.

Can I use the change rooms and showers?
Yes, these facilities will be open but we request keeping them to a minimal use. Showers are just for a quick rinse off.

Can I watch my child swim?
Yes, we still need to take safety seriously. Children need to be supervised at all times. Groups are to remain 1.5m apart.

Please be guided by our staff on where you may sit and please be respectful of staff if they ask you to move. This is probably the most important areas you can help us to follow these new requirements.

What industry plan are you following?
Swimming Pool and Aquatic Centre Industry COVIDSafe Plan

Can we still buy coffee?
Yes, it's up and running but only take away cups .

How have group bookings changed?
Look at our group bookings page for details.